The most issues needed reasonable time for their solution. Most issues can't resolved over the phone. Therefore, The Support Desk ticket or email support is the best way to get issues resolved on time.
This allows our clients to save their time while support person is trying to resolve the technical problem. So it is highly recommended to open support ticket from your client area in case of any issue. Our staff prides ourselves on working with our clients to resolve your issue. We are here to help you and no matter what the problem is or what time it is we promise we will do our best to work with you to resolve the issue.